Cancel/ Change Order

Order Adjustment & Address Verification
Policy

At Saudigems, we understand that plans can change. That’s why we offer a
12-hour window after placing an order to make adjustments or cancellations — giving you added
flexibility and peace of mind.

Cancellation or Modification Within 12 Hours

If you need to cancel or modify your order, please do so within the first 12 hours of purchase. You
can:

• Use the “Contact Us” section on our website
• Submit a support ticket
• Email our team at support@saudigems.com

We’re here to help you as quickly as possible.

Important Note

After the 12-hour window has passed, we’re unable to make any further changes or cancellations. We appreciate your
understanding and support.

Address Accuracy

Please double-check your delivery address before submitting your order. It is the customer’s responsibility to
ensure the address is complete and accurate — including street name, number, city, and ZIP code — to prevent any
issues with delivery.

Address-Related Issues

We are not liable for failed deliveries caused by incorrect or incomplete address information. Your careful
attention during the checkout process helps us serve you more efficiently.

Customer Support

Have questions or need assistance? Our customer support team is here for you. Please contact us anytime at
support@saudigems.com.

Thank you for choosing Saudigems. We’re honored to serve
you and are committed to delivering your order with care and efficiency.