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Support Center
FAQs
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
Order Returns
At this time, we accept PayPal as our only payment method.
PayPal allows you to pay securely using your PayPal balance, linked bank account, or credit/debit card — without sharing your financial details with us.
All transactions are processed safely through PayPal’s encrypted system to ensure the highest level of security for our customers.
Yes, your payment information is secure. We use SSL encryption and industry-standard security measures to protect your personal and payment data during every transaction.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
We offer a 30-day return policy. You can return eligible items within 30 days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
If the product is returned for personal reasons (for example, if you changed your mind, ordered the wrong size, or no longer want the item), the customer is responsible for the return shipping cost.
However, if the product arrives damaged, defective, or not as described, Saudigems will cover the full cost of the return shipping. In this case, please contact our customer service team at support@saudigems.com with your order number and photos of the issue so we can assist you promptly.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.