Shipping & Processing Information
At Saudigems, we are committed to getting your order to you as swiftly and efficiently as possible.
Processing Time
Orders are typically processed and shipped within 1 business day after payment is successfully completed. Once shipped, you will receive a confirmation email with tracking information.
Delivery Time & Shipping Fee
| Handling Time |
Transit Time |
Shipping Cost |
| 1 business day |
2 – 5 business days |
$6.99 |
Important Shipping Details
- All orders are shipped via UPS or FedEx Ground, unless another method is selected at checkout.
- Shipping is available only within the 48 contiguous United States.
- We do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- International addresses
- APO/FPO military addresses
Note: Delivery times are estimates in calendar days. Delays may occur due to holidays, extreme weather, or other factors beyond our control.
Return & Refund Policy
By placing an order through Saudigems, you agree to the terms outlined below. These policies are in place to ensure a smooth and transparent process regarding returns and refunds. Please note, all policies apply within the United States.
1. 30-Day Return Policy
We offer a 30-day return window starting from the date you receive your order. To be eligible for a return, the item must be:
Unworn or unused
In its original packaging
With all tags attached
Accompanied by the receipt or proof of purchase
2. Missing Return Label?
Return labels are not included in our packages. If you need to initiate a return, simply email us at support@saudigems.com, and we’ll guide you through the process.
3. How to Start a Return
Please contact support@saudigems.com with the following details:
Order number and full name
Proof of purchase (e.g., order confirmation or screenshot)
Reason for return
Photos or a short video of the product (if it’s defective/damaged)
Once your return is received and verified (typically within 24 hours), you will receive confirmation via email. Approved refunds will be issued within 14 days, although your bank or card issuer may take an additional 3–5 business days to reflect the credit.
4. Damaged, Incorrect, or Defective Items
We gladly support free exchanges for items that are:
Damaged in transit
Incorrectly shipped
Wrong size received (not as ordered)
Please reach out to support@saudigems.com for assistance.
5. Exchanges
Exchanges are available only for defective, wrong, or incorrect size products. We cover return shipping costs in these cases. To request an exchange, please contact support@saudigems.com.
6. Refunds
After we inspect your returned item, we’ll notify you of the approval status. If approved:
Your refund will be processed within 14 days
The amount will be returned to your original payment method
Additional 3–5 business days may be required for your bank/card provider to complete the transaction
7. Cancellations
Orders can be canceled within 12 hours of placement for a full refund. After this time, production may have begun, and cancellation might not be guaranteed. Important: Please double-check your shipping address before submitting the order. If the address is incorrect and the delivery fails, the customer assumes full responsibility for any resulting loss.
8. Contact Information
Address: 1807 River Ridge Dr, Asheville, NC 28803, United States
Email: support@saudigems.com
Business Days: Monday – Saturday
Hours: 8:00 AM – 7:00 PM (EST)
Payment
At Saudigems, we currently accept PayPal as our sole method of payment.
All transactions are processed securely through PayPal’s encrypted checkout system. You may pay using your PayPal balance, linked bank account, or any major credit/debit card connected to your PayPal account.
Please note that full payment must be completed before we begin processing your order. Once your payment is confirmed by PayPal, your order will be reviewed and prepared for production and shipping.
We do not store or process any payment information on our servers — all payments are handled directly through PayPal’s secure platform.
If you wish to complete your purchase, simply click “Proceed to Checkout” or “Pay with PayPal” at checkout. You will be redirected to PayPal to complete your transaction safely.
Refunds
All refunds will be issued to the original PayPal account used for the purchase.
If your item arrives damaged, defective, or not as described, please contact us at support@saudigems.com
within 30 days of receipt. We will review your request promptly and cover any applicable return shipping costs for approved cases.
For returns due to personal preference (such as wrong size, color, or change of mind), customers are responsible for the return shipping fees.
We take your privacy seriously — no credit card or banking information is ever stored or shared on saudigems.com.
If you have any questions about payments or refunds, please reach out to us at:
SAUDIGEMS LLC
Address: 1807 River Ridge Dr, Asheville, NC 28803, United States
Email: support@saudigems.com
